Privacy Policy

RACEHEAD.COM.AU, referred to below as RACEHEAD, is an online retailer of consumer goods.

RACEHEAD values our relationship with you and the other users of this website. We recognize that you may be concerned about how we collect, hold, use, and disclose your personal information. We have implemented this Privacy Policy to inform you of the personal information that we collect from you, how we collect and hold this information, and what we do with it after we collect it. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us page, email us via SALES@RACEHEAD.COM.AU or call +61 408 608 318.

RACEHEAD.COM.AU is located at Taren Point NSW 2229, Australia

We never sell, rent or use your personal information or disclose any personal information to any 3^rd party outside those required to complete the process of receiving payments and posting products, or if required or authorised by or under an Australian law or a court/tribunal order to do so.

Personal information that we collect and how.

The personal information we collect from you and hold includes information that is necessary in order for us to offer goods or services to you and to deliver these goods and services. This includes your Name, Address, Telephone Number and E-mail address. 

We collect personal information directly from you and very occasionally via 3rd Party Suppliers. In other instances, we may collect personal information directly from you when you contact us (for example, when you make a telephone enquiry) and when you use our Web Site or use our mobile Apps.

Personal information is also collected directly from you via a series of forms which you complete including:

1. a) Membership Registration

Our site's registration form is not compulsory. However for any purchase certain personal contact information is essential and will be recorded through your payment gateway. Site registration requires you to provide us contact information (email address) and may occasionally require demographic information. At this time you may withhold certain information if you so wish such as your real name and act under a pseudonym. We do not require any other personal information at this stage.

1. b) Passwords

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your RACEHEAD password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

1. c) Address and telephone number

When you place an order on our website or via our mobile Apps we will require you to insert your address and telephone number and any other information relevant to your order, including your payment information and information on your payment method. At this time we may require you to provide us with your full name and not rely on any pseudonym you may have used to access the website. We will require your full postal address and in some circumstances we are unable to rely on or delivery to a P.O. Box. We also require your telephone number in order to contact you regarding the order or service that you have purchased or for other reasons.

Personal information that we collect via a 3rd party and how.

Personal information that we collect via a 3rd Party is information that you have opted in to share with us. For example if you choose to login to our website using a third party login service such as “login with Facebook” then you opt in to share your basic information with us. This basic information includes your name, e-mail address, gender and date of birth.

We may require further personal information and will prompt you to supply us with that information such as your address and contact details when you place an order as detailed above.

How we hold your personal information.

Information that we hold about you is held in a firewall protected, restricted user access database. We carry out regular user access audits, access logging and daily PCI scanning.

How we ensure we have accurate information.

We rely upon you to correctly insert your personal information and provide you with the ability both to view and to amend that personal information as detailed below.

To view and amend the information we store.

We enable you to view the personal information we store via the My Account Section of the website or App. Here you can view any of your personal details including your registered username, password, email address or date of birth. We also enable you to store and amend up to three addresses for the effective delivery of goods.

If you would like to access any other personal information which we hold about you or if you would like to seek the correction of that information, you can do so by contacting us via our contact us page, email us via SALES@RACEHEAD.COM.AU or call +61 408 608 318

The purposes for which we collect, hold, use and disclose your personal information

We collect, hold, use and disclose personal information for the following purposes:

o In order to allow you to access our website and view the offers that we have made.

o In order to contact you via reasonable means to verify and confirm or discuss purchases for goods or services that you have made.

o In order to complete or fulfil via any reasonable means an order of goods or services that you have made from us.

o In order to respond to your enquiries and to do the things you have asked us to do.

o We may need to disclose your personal information to third parties in order to deliver goods or services that you have purchased from our website. We disclose this personal information only to ensure that we complete the primary purpose for holding your personal information and for no other reason. The list of potential recipients of your personal information includes the following, some of which may include overseas disclosure (also detailed subsequently);

A supplier who requires your personal information to complete a delivery or service where that supplier is delivering the goods or providing a service to you on our behalf.

Postal and Courier companies who are contracted to complete a delivery service on our behalf receive a manifest which includes names, addresses and where necessary telephone numbers in order to contact you to complete delivery.

Customs documents must also contain your personal details when you are purchasing from a sale that is fulfilled from overseas.

In addition we also print your personal information on the parcels but we do not publish this information or make it available for any other purpose other than to ensure the delivery of goods.

Overseas Use or Disclosure of information

RACEHEAD have offices in  Xinyi Dist, Taipei, Taiwan +886 975 292 194 / Taren Pt, NSW, Australia +61 408 608 318

We are likely to disclose your personal information internally in any of the aforementioned countries or regions for internal purposes such as the following reasons:

o to contact you regarding a specific order you have made

o to respond to a request you have made to be contacted by us.

As an international organisation, we also may disclose your information to overseas entities or contractors who we engage in order to send your goods as detailed in the section above “How your information is disclosed and why.” These entities or contractors are likely to be located in the aforementioned countries and regions.

Allowed exceptions to the aforementioned disclosure limitations

We never sell, rent or use your personal information or disclose any personal information other than for the above reasons or other than where we are required or authorised by or under an Australian law or a court/tribunal order to do so.

Invite a friend

RACEHEAD provides facilities throughout the site for you to send invitations to friends, referring them to RACEHEAD. RACEHEAD does not collect personal information about your friends through these facilities but may collect personal information about them if they contact us. You may not use the "Invite a friend" service or other email forwarding services that we offer to send spam or otherwise send content that would violate our Privacy Policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.

Security

RACEHEAD.COM.AU uses PayPal, to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using industry standard SSL 128-bit encryption technology.

Cookies

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We may use cookies to improve the member experience. We may also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major Web sites.

RACEHEAD mostly uses "session" cookies, which are removed from your computer once you leave RACEHEAD. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use may require the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on RACEHEAD.

RACEHEAD also may uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit RACEHEAD each month). Persistent cookies allow us to track users on RACEHEAD and help us identify users abusing the RACEHEAD service.

Membership Removal

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.

Complaints

If you would like to make a complaint about a breach of the Australian Privacy Principles, please contact us via our contact us page, email us via SALES@RACEHEAD.COM.AU or call +61 408 608 318. Once we receive your complaint, we will endeavour to respond to your complaint within a reasonable period of time. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to contact the OAIC, please visit their website at: http://www.oaic.gov.au/about-us/contact-us-page.

Updates to our information practices

RACEHEAD reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check this privacy policy from time to time for such changes.